PK88 Privacy Policy — Your Data, Handled With Care

1 Introduction

PK88 operates the online gaming and sports betting platform available at pk88.cx. This Privacy Policy explains how PK88 ("we", "us", "our") collects, uses, stores and protects the personal information of users ("you") who register and interact with our platform.

We are committed to handling your data responsibly. Whether you are depositing in PKR via JazzCash, placing a bet on a PSL match, or browsing the Casino section, the same data protection principles apply throughout your experience on PK88.

By registering an account or using the PK88 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the platform. For questions about how your data is handled, see Section 13 for contact details.

2 Data We Collect

PK88 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and in some cases from third-party sources such as payment processors during transaction verification.

Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number and chosen username
• Identity verification (KYC): CNIC copy, passport copy or other government-issued ID, plus proof of payment method ownership
• Payment details: JazzCash number, Easypaisa account, Raast ID, bank account details or card information as applicable
• Communications: Messages sent to PK88 support, including complaints, queries and feedback
• Responsible Gaming inputs: Deposit limits, session time preferences and self-exclusion requests you set voluntarily

Data Collected Automatically

• Device and technical data: IP address, browser type, operating system, screen resolution, device identifiers
• Session data: Pages visited, time spent on each section, clicks, scroll depth, navigation path through the platform
• Betting and gaming activity: Wagers placed, games played, deposit and withdrawal history, bonus redemptions, win and loss records
• Cookies and tracking: Session cookies, preference cookies and analytical cookies as described in Section 7

Data Category	Examples	Collection Method
Identity	Name, DOB, CNIC	Registration / KYC
Contact	Email, phone number	Registration form
Financial	JazzCash no., bank details, PKR transactions	Deposit / withdrawal flow
Technical	IP address, device type, browser	Automatic (platform logs)
Behavioural	Bets placed, games accessed, session length	Automatic (activity tracking)
Communications	Support chat logs, emails	Direct user submission

3 How We Use Your Data

PK88 only uses your personal data for purposes that are necessary, proportionate and disclosed to you. The main purposes are:

• Account management: Creating and maintaining your PK88 account, verifying your identity, processing login requests and managing account settings
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards, and maintaining accurate financial records
• Platform delivery: Delivering sports betting markets, casino games, live casino streams, fish games and promotions based on your account status and preferences
• Security and fraud prevention: Detecting and investigating suspicious activity, preventing account duplication, identifying bonus abuse, and protecting the integrity of the platform
• Anti-money laundering (AML) compliance: Monitoring transactions and account activity to detect and report activity that may indicate financial crime
• Customer support: Responding to your queries, complaints and requests, and maintaining records of communications for quality and compliance purposes
• Responsible Gaming: Monitoring betting patterns to identify signs of problematic gambling behaviour and offering appropriate tools or interventions
• Platform improvement: Analysing aggregated user behaviour data to improve site design, game offerings, betting markets and user experience
• Communications: Sending you account notifications, transaction confirmations, promotional offers you have opted in to receive, and important policy updates

We do not use your data for automated decision-making that produces legal or significant effects without human review. Responsible Gaming monitoring is supplemented by human assessment before any account action is taken.

4 Legal Basis for Processing

PK88 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to operate your account, handle transactions and deliver the services you signed up for
• Legitimate interests: Security monitoring, fraud prevention, platform improvement and customer support, where these interests do not override your fundamental rights
• Legal obligation: KYC verification, AML monitoring and record-keeping required under applicable financial regulations
• Consent: Marketing communications and non-essential cookies, which you can withdraw at any time

Where we rely on consent as the legal basis, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawing consent for marketing does not affect your ability to use PK88.

5 Data Sharing

PK88 does not sell, rent or trade your personal data to third parties for commercial purposes. We may share your data with third parties only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast partners, banks and card networks receive the minimum data necessary to process your PKR transactions. These parties are contractually bound to use your data only for payment processing.
• Identity verification providers: KYC and AML service providers who assist us in verifying your identity and screening for financial crime risk. These providers process data under strict data processing agreements.
• Game and platform technology providers: Third-party software providers who power casino games, live casino streams and fish games receive session and outcome data necessary to deliver the game. They do not receive your identity or financial information beyond what is technically necessary.
• Fraud prevention services: Specialist providers who help identify compromised accounts, bot activity and coordinated abuse across platforms.
• Legal and regulatory bodies: Where required by applicable law, court order or formal request from a competent authority, PK88 may disclose account data as required. We will notify you of such requests where legally permitted to do so.

All third parties who process data on our behalf are subject to data processing agreements that restrict them from using your data for any purpose beyond what is specified. We do not transfer your data to countries with inadequate data protection standards without appropriate safeguards in place.

6 Payment Data

PK88 takes extra care with financial information. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank account or a debit or credit card, the following applies:

• Full card numbers are never stored on PK88 servers. Card payments are tokenised by the payment processor.
• JazzCash and Easypaisa mobile wallet numbers are stored only to the extent required to process transactions and fulfil withdrawal requests to the correct account.
• Raast and bank transfer details are handled through secure banking channel integrations and are not exposed to PK88 application layers beyond transaction references.
• All financial data is encrypted in transit and at rest using current encryption standards.
• Transaction histories are retained for the period required by applicable financial regulations and our internal AML policies.

PK88 will never contact you to ask for your full card number, wallet PIN or online banking password. If you receive such a request from anyone claiming to represent PK88, please report it to our support team immediately.

7 Cookies and Tracking

PK88 uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is what each type of cookie does:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, maintain your account state and prevent cross-site request forgery. These cannot be disabled without breaking the platform.
• Preference cookies: Remember your settings such as language preferences, deposit method and notification preferences. Disabling these means your preferences will not be saved between sessions.
• Analytics cookies: Help us understand how users navigate the platform — which pages are most visited, where users spend time and where navigation issues occur. This data is aggregated and does not identify individuals.
• Security cookies: Used to detect and prevent fraudulent activity, bot access and account takeover attempts.

You can manage or block non-essential cookies through your browser settings at any time. Please note that blocking essential cookies will prevent you from logging in or using the platform normally. PK88 does not use third-party advertising cookies or behavioural profiling cookies for external ad targeting.

8 Data Retention

PK88 retains your personal data for as long as your account is active and for a defined period thereafter. Specific retention periods by data type are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard AML record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction.
• Betting and gaming records: Retained for a minimum of three years for dispute resolution and responsible gaming audit purposes.
• Communications and support records: Retained for two years from the date of the last communication unless a longer period is required for an ongoing dispute.
• Technical and session logs: Typically retained for 90 days for security and debugging purposes, then deleted.

Once the applicable retention period expires, data is securely deleted or anonymised so it can no longer be linked to an individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

9 Data Security

PK88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our security approach includes:

• TLS encryption for all data transmitted between your device and PK88 servers
• Encryption at rest for sensitive personal and financial data stored in our databases
• Strict role-based access controls ensuring staff can only access data relevant to their job function
• Regular security assessments of platform infrastructure and third-party integrations
• Intrusion detection and monitoring systems that alert our security team to unusual access patterns
• Multi-factor authentication requirements for internal administrative access to user data

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights, PK88 will notify affected users without undue delay and take immediate steps to contain the incident.

You also play a role in keeping your account secure. Use a strong, unique password, do not share your login credentials and contact support immediately if you notice any suspicious activity on your account.

10 Your Rights

You have the following rights in relation to the personal data PK88 holds about you. To exercise any of these rights, contact our support team using the details in Section 13.

11 Children's Privacy

PK88 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use PK88 under any circumstances.

During registration and KYC verification, we take steps to confirm the age of all users. If PK88 becomes aware that a user is under 18, the account will be closed immediately and any funds will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe your child has registered on PK88 without your knowledge, please contact our support team immediately using the details in Section 13 and we will act promptly.

12 Changes to This Policy

PK88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable regulations. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, we will provide notice through your registered email address or through a prominent notice on the platform before the changes take effect. Continued use of PK88 after any update constitutes acceptance of the revised policy.

We recommend checking this page periodically, especially before making significant use of new platform features that may involve additional data collection.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how PK88 handles your personal information, please get in touch with our support team. We aim to respond to all data-related queries within 30 days.

You can also find answers to common questions in the FAQ section. For concerns related to your gambling habits, visit the Responsible Gaming page. For the full rules governing your use of PK88, see our Terms and Conditions.

[email protected]